Post by Deleted on Nov 24, 2014 20:41:22 GMT
Hi,
Anyone had this experience when ordering a Sky Watcher Astro-Bundle, from any source?
After waiting 5-months and thinking I had ordered a RED unit to match all the anodised parts I do myself, on unpacking I was very disappointed to see it was all DULL BLACK, not the nice shiny red as advertised on the Gerry Gibbs Camera Warehouse website in WA. At the time of order nowhere did I see anything to indicate the were three colours available, Red, White & Black, nor that only black was supplied (by GGCW). Following receipt of unit, I sent three email and said this is not what I ordered. Right up to the payment stage the models shown are RED. Every image of each bundle option are all of the RED version, which looks a lot more attractive than dull black.
Just checked GGCW website today and notice a little line of small blue text right at the bottom of the page stating that "All models supplied are BLACK, colour is for illustration purposes only". If ordering the Astro Bundle, one never gets to the bottom of the page. Yet on the actual box received it shows all three colour options. Who wants a black mount to use in the dark? not me. Even Sky Watcher changed their EQ5/6 range to white years ago. To date I have not received an answer to my three emails to the supplier. Message is, if you think you are getting a shiny RED version, raise the question with the supplier. NOT a happy camper.
Images below shows the colour option and the BLACK I received. Overseas websites advertise the colour options.
Check this out: gerrygibbscamerawarehouse.com.au/telescopes/telescope-mounts-tripods/multi-function-mounts/sky-watcher-star-adventurer---astro-bundle-multi-purpose-mount
Clear skies...
Shevill
Anyone had this experience when ordering a Sky Watcher Astro-Bundle, from any source?
After waiting 5-months and thinking I had ordered a RED unit to match all the anodised parts I do myself, on unpacking I was very disappointed to see it was all DULL BLACK, not the nice shiny red as advertised on the Gerry Gibbs Camera Warehouse website in WA. At the time of order nowhere did I see anything to indicate the were three colours available, Red, White & Black, nor that only black was supplied (by GGCW). Following receipt of unit, I sent three email and said this is not what I ordered. Right up to the payment stage the models shown are RED. Every image of each bundle option are all of the RED version, which looks a lot more attractive than dull black.
Just checked GGCW website today and notice a little line of small blue text right at the bottom of the page stating that "All models supplied are BLACK, colour is for illustration purposes only". If ordering the Astro Bundle, one never gets to the bottom of the page. Yet on the actual box received it shows all three colour options. Who wants a black mount to use in the dark? not me. Even Sky Watcher changed their EQ5/6 range to white years ago. To date I have not received an answer to my three emails to the supplier. Message is, if you think you are getting a shiny RED version, raise the question with the supplier. NOT a happy camper.
Images below shows the colour option and the BLACK I received. Overseas websites advertise the colour options.
Check this out: gerrygibbscamerawarehouse.com.au/telescopes/telescope-mounts-tripods/multi-function-mounts/sky-watcher-star-adventurer---astro-bundle-multi-purpose-mount
Clear skies...
Shevill