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Post by davy on Apr 22, 2018 18:25:25 GMT
Rip zwo,, Few times I've used it ,I thought it had switched itself off and had to restart it ,,but had been using it from Friday night an hour here and there for testing the fd lenses and today I tried it and no image, you can unplug it and it is removed from list of cameras in sharpcap,, plug it in and it registers it's connected,, installed asi easycap and it registers bon it as well but no images,, swapped all around my usb ports and it registers, emailed first light optics to see if they have had issues with this camera and browse see what can be done
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Post by ChrisV on Apr 24, 2018 6:39:54 GMT
That sucks. Maybe you try updating the zwo camera driver ? If not that then try it with the ascom driver for zwo cameras ...
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Post by Dragon Man on Apr 24, 2018 6:53:08 GMT
Send it back for a replacement
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Post by davy on Apr 24, 2018 7:28:23 GMT
Got emails yesterday,have you tried it with ,zwo capture,yes Updated sharpcap and tried,,yes Try it in another computer,,yes. Buy a new USB lead,, will that sort it or will I be out more money,, the computer recognised the camera when it's plugged in.. why can't they just say send it back
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Post by Dragon Man on Apr 24, 2018 9:15:10 GMT
Take it to a ZWO dealer and get them to try it. If they see it doesn't work they can tell ZWO it's buggered.
If it DOES work for them, Bonus. They might tell you what's wrong with it when you try it.
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Post by davy on Apr 24, 2018 10:00:31 GMT
I'm back in contact wae supplier and told them I don't have a usb cable and if I buy one then it still doesn't work I'm out of pocket,, think it will get resolved OK
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Post by davy on Apr 24, 2018 12:31:26 GMT
Camera getting picked up tomorrow to go and get tested
Camera now picked up and away for testing 😀
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Post by davy on Apr 27, 2018 11:28:17 GMT
Camera been tested and found to be faulty,, new one getting delivered. 10 out of 10 for service Fist light optics uk
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Post by davy on Apr 30, 2018 17:06:12 GMT
Camera has arrived , ho yah
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